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Can I create a custom made order?

Carmina Shoemaker offers custom made shoes in which clients can select the model they prefer, the last, leather type and colour. The only thing that cannot be altered is the pattern of the model. Customised shoes are manufactured individually and include a 30% customisation fee. Once the order of a custom made shoe is formalised, we will need between 30-45 days to manufacture the pair. The timeframe is always specified in our website before placing the order since we alter these dates depending on how busy our factory is or during our holidays.

When will my custom made order be ready?

All custom made orders must go through our manufacturing process and strict quality control. Your order confirmation email will specify the delivery time for your customised shoes, generally between 30 to 60 days.

Can I exchange a custom made order for a different size if it does not fit?

Unfortunately custom made orders and MTO’s are specially manufactured for you according to your specifications and they cannot be returned or exchange. We always recommend being familiar with our lasts and sizes before going forward with any custom made order. Once any customised order is launched to production, the next business day, we would not be able to modify your order.