1. Log in to your account on ItalianShoesCompany.com
2. In “My account” you will see a link on the left menu that says “My Orders”. Once there select the order you want to return.
3. In the top right corner, you will see a link that says “Request Return”. This will begin your return process.
4. After you request a return, you will be sent a PRE-PAID return label for you to send the items back to us.
Unfortunately, we cannot exchange, replace or refund items that have been worn, scuffed, or otherwise show signs of wear**, monogrammed, stretched or personalized in any way. Items received that are not in factory mint condition will be sent back at the customer’s expense.
Kickstarter orders cannot be returned for a refund, but they can be exchanged. In the Case Of size exchange, courier charges need to be beard by the customer.
Please Send All Domestic Return Items To: