Exchange conditions

We accept exchanges only if the product meets all the conditions below:

• Factory-mint condition: Item must be in 100% factory-mint condition.
• Packaging intact: Original packaging must be intact.
• Belts unaltered: Belts must not be cut, punched, or altered.
• Non-compliant returns: Items failing these conditions will be returned at the customer’s expense.
• Logistics charges: Customer will pay logistics charges for size change.
• Sale & customised models: Any Goods sold on Sale or customised models cannot be exchanged.

Refund policy

• No refunds: We follow a strict NO REFUND POLICY.
• Size exchange only: Only size exchange is allowed, subject to the product meeting the above inspection criteria.

Product disclaimer

• Handmade & customised: Our footwear is handmade and customised according to your size.
• Natural variations: Due to the use of real skin leather and suede, slight colour or texture variations may occur.
• Quality assurance: Every pair undergoes a rigorous quality check to ensure premium craftsmanship.

FAQs – Italian Shoes Company

1. Are your shoes handmade?

   Yes. Every pair is 100% handmade using pure Italian leather, crafted individually for each customer after order confirmation.

2. Why does it take time to receive my order?

   Since every product is custom-made, the crafting process takes time. Hand-finishing, quality checks, and leather preparation require careful workmanship to ensure premium results.

3. Can I exchange the shoes if the size doesn’t fit me?

   Yes, size exchange is allowed as long as the product is returned in factory-mint condition and in original packaging.

4. If I selected the wrong size, who pays the delivery charges for exchange?

   If the client provided the size and wants an exchange later, the client must pay both-way delivery charges for the exchange. Customer will also pay logistics charges for size change.

5. What if you send me the wrong size or wrong product by mistake?

   If the mistake is from our side (wrong product or wrong size shipped), we will cover all pickup and delivery charges for the exchange.

6. Do you offer refunds?

   No. We follow a strict No-Refund Policy. Only exchanges are allowed as per our conditions.

7. Can I exchange used or worn shoes?

   No. Shoes must be unused, unaltered, and without any marks or wear. Products that fail inspection will be returned at the customer’s cost.

8. Why can the color look slightly different from photos?

   We use real skin leather and suede, so minor variations in color or texture are normal and part of genuine handmade craftsmanship.

9. Do I need to pay an advance amount to place an order?

   Yes. An advance payment is mandatory because the product is made specifically for you after size confirmation on call.

10. How do you ensure quality before shipping?

    Every pair goes through multiple quality-check stages to ensure perfect craftsmanship, accurate size, and fine finishing before dispatch.

11. Can I exchange sale or customised models?

    No. Any goods sold on Sale or customised models cannot be exchanged.