That is a significant amount of money (13,000) to spend on shoes that didn't meet your expectations. Since they don't match the quality or appearance of what was advertised, you definitely need to take a firm stand.
Here is a strong, professional message you can send to the seller or Shopee customer support:
Subject: Formal Complaint: Item Not as Described – Order ID: [Insert Order Number]
To the Customer Support Team / [Seller Name],
I am writing to express my extreme dissatisfaction with the shoes I received yesterday (Order Date: Oct 27th, Amount Paid: ₹13,000).
Upon inspection, the product delivered is not up to the mark and does not match the quality or design displayed on your platform at the time of purchase. For a premium payment of ₹13,000, I expected an authentic, high-quality product as advertised. Instead, what I received is a clear misrepresentation of the item shown online.
This is a serious case of "Product Not as Described." I request an immediate return and a full refund of the purchase price.
Please provide the return shipping instructions and a confirmation of the refund process within 24 hours. I have taken photos of the delivered item as evidence of the discrepancy and will escalate this matter to Shopee’s formal dispute resolution and consumer forums if it is not resolved promptly.
I look forward to your immediate response
The overall experience was positive.
The product feels durable and well designed.
Worth the money spent.
Love them!the snekers are true to size,super comfortable and don't need any breaking in!|love how soft the material on the shoes are as well
Authentic to what their website says. The product is immaculately made and finished.
feel beautifully made with premium leather, sturdy construction, and a classy hand-painted finish.
feel premium, fit snugly, and marry classic style with everyday comfort.
feel solid, stylish, and surprisingly comfy and flame detail gives them real character
Feel premium, fit perfectly, and look effortlessly stylish. Absolutely worth it!
Delivery is slightly delayed but its ok. The quality of the product is very good and the frontal shape of the shoe needs a little improvement as the pointer seems to be improper.
Sleek design and premium leather that feels great. Perfect slip-on fit, comfortable even for long walks. Ideal for smart casual and formal wear.
Elegant design and top-quality leather. The slip-on is easy to wear, hugs the foot nicely, and remains comfortable throughout the day. Ideal for office or smart casual wear.
Stylish and easy to wear. The leather feels smooth and premium. Comfortable fit even after hours — great for daily wear or business casual looks.
These Chelsea boots are pure class. The leather feels luxurious, fit is excellent, and they’re super comfortable to wear all day. Perfect mix of elegance and durability.
Beautifully made Chelsea boots with smooth black leather and excellent stitching. The fit is perfect, and they’re comfortable for long wear. A true classic for every man’s wardrobe.
Timeless design in rich black leather. The round toe gives comfort and space, and the elastic side panels make them easy to wear. Feels sturdy yet flexible for daily use.
Excellent craftsmanship and classy design. The leather feels soft yet durable, and the fit is perfect. Ideal for everyday wear with a touch of luxury.
These slip-ons feel premium and wear effortlessly. The leather is smooth, fit is spot on, and they’re comfortable for long hours. A stylish, practical pick.
These punk Chelsea boots look stunning and feel premium. The detailing is sharp, leather is high quality, and comfort is top-tier. Ideal for parties or bold everyday wear.
