VelvetStride Shoes

Cancellation Policy

Italian shoes Company is a firm believer in the fact that customer satisfaction is of primary importance. We help in aiding you in the best of ways possible. Our cancellation policy is also quite liberal, and has been described as under:

1. Cancellations will be considered and executed only if the request is made within 7 days of placing an order. However, the cancellation request will not be entertained under any circumstances if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Customized orders are non-refundable and cancellation will not be considered.
2. There is no cancellation of orders placed under the ‘Same Day Delivery’ category. In case you avail the benefits of the same, you cannot cancel the order later.
3. No cancellations are entertained for those products that the ISC marketing team has obtained on special occasions and festivities, like Pongal, Christmas, New Year, Diwali, and Valentine’s Day, etc. These are limited occasion offers, hence, cancellations are not possible.
4. Albeit it’s quite rare, if you receive a damaged or a defective product, you can contact our customer service team for the same. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 12 days of receipt of the products.
5. We value your expectations and desires. In case you feel that the product received is not as shown on the website or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
6. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to the customer service team. They will help you in all the ways possible.